Answers to Commonly Frequently Asked Questions (FAQ)

All questions should be directed to the General Assembly (GA) office (636) 916-2085 or through the website at www.ntga.net.  Please do not send requests through the community Facebook page(s) as they are not monitored by NTGA staff.

• Architectural Requests: All changes to the exterior of your lot (paint, stain, storm doors, deck, fence, retaining walls, extensive landscaping or removal of landscaping, hardscaping, play structures, pool, etc.) MUST be approved PRIOR to installation or removal.

• Events: visit ntga.net for updated list of 2024 Events!

 

• The New Town^® Trust provides entertainment to the NT Community (concerts, movies, etc.).
• Owner assessments DO NOT fund the Trust. The New Town^® Trust is funded by the re-sale fees of 0.2% when a home sells from a previous owner, and with private donations.
• The Trust has its own Board of Directors and is NOT governed by the GA.

• For Sale Signs: All home sales must use the official New Town^® For Sale Sign.
  • New Town^® Home for Sale signs can be leased from the General Assembly office located at 3312-1 Rue Royale, St. Charles, MO, within New Town^®.
  • There is a $100.00 refundable deposit, that is refunded when the sign is returned with all its pieces in the same condition it was leased. There is a $30.00 non-refundable rental fee for the first three months, and a $10.00 fee for each additional month.
  • The General Assembly office accepts checks, money orders, cashier’s checks or debit/credit card payment through “Square” – which charges a minimal fee.
  • The sign comes with a brochure holder, “open house” sign, and “sold” sign.

• General Assembly (GA):
  • Common Ground that is completed and turned over is the responsibility of the GA. This includes parks, canals, lakes, playgrounds, pedestrian bridges, parking lots between Rue Royale & Domain St., pools, restrooms in Town Hall, Civic Green, and around Amphitheater, etc.  In addition, the GA owns the Marsala’s Market building, the Town Hall, the Town Hall Mailroom, the 6 kiosks on the Amphitheater along with 4 bathrooms at the Amphitheater and the stage at the Amphitheater.
  • The Founder is responsible for the land/lots/units they own. NT Home Builders, LLC is responsible for the lots they own.
  • The GA is governed by a Board of Governors & the Declarations & Rules & Regulations for New Town^®. Resident elections are handled according to those documents.

• Security: New Town employs an on-duty St. Charles Police Officer.
  • SCPD > please contact the St. Charles Police Dept. for all crime and emergencies.
    • 911 or (636) 949-3309.

• City of St. Charles – Report a Concern: Please visit stcharlescitymo.gov/ to report concerns.
  • Select “Report a Concern Tab” on Main Page.

• Pets:
  • Pet Waste must be picked up by Owners, IT’S THE LAW!
  • Pets must be always leashed when outside!
  • Report animal nuisances to the St. Charles Animal Control Department at (636) 949-3395

• Sewers: The City approved the acceptance of the sewer system as of March 5, 2013. Sewer issues should be reported to the Water Dept. at the following contact numbers:
  • 7am-3pm – 636-949-3363 3pm-7am – 636-949-3366

• Snow Removal: The City plows all streets in New Town^® except for the private 1-ways in the Beach District, and Civic Circle, and Civic Dr. The following alleys are also plowed at every event with the public street plowing in New Town^®:
  • North Canal Way Alley – West of Canal St. between Hempstead St. & North New Town Ave.
  • South Canal Way Alley – West of Canal St. between South New Town Ave. and Arpent St.
  • Hempstead Place Alley – South of Hempstead St. west of Canal St.
  • Shutten Way Alley – East of Shutten St. between Hempstead St. and Galt House Dr.
  • Hempstead Way Alley

The remaining alleys in New Town^®, as well as other City alleys, are not always plowed with every event. Decisions are made by the snow operations management team on an event-by-event basis as to whether conditions warrant snow removal on the remainder of the alleys in the City following clearing of all public streets, including New Town^®.

• Streets: The City owns all streets and alleys within NT except for Berrang, Wheelhouse, & Camp Street which are brick paver streets owned by the GA. The GA also owns the Civic Circle., Civic Ln. and alleys on either side of the Amphitheater.  Please report streetlight or concerns on these streets to the NTGA for repairs.
  • All other streetlight outages & street concerns to City of St. Charles Public Works at (636) 949-3363.
    • Report at Concern Website: stcharlescitymo.gov/179/Public-Works

• Trash: Residential trash service is contracted through Republic Services and is the responsibility of the Owner.
  • Republic Services: (636) 947-5959 Trash Pick-Up Day: Tuesday    Recycling:  Wednesday
  • Note: trash cans must be located indoors, or in an approved enclosure on non-pickup days!
  • Contact Republic Services directly to coordinate for bulk pickup items.

 

• Vandalism: Please report all vandalism issues to the NTGA Staff and St. Charles City PD at (636) 949-3309.

• Violations: The violation process is outlined within the governing documents. Many homeowners have extenuating circumstances, and the GA does their best to work with the residents to resolve their violation issues.  However, according to the GA attorney, due process must be given.
  • The GA sends a “friendly reminder” letter to the homeowner advising of the violation, what must be done to remedy the violation and the number of days to be completed.
  • If the violation is not remedied, a second letter is sent advising that the violation remains, and a hearing may be called.
  • If the resident makes no contact with the GA or does not remove the violation, a hearing date is set.
  • If the violation is still in place on the date of the hearing, the hearing is held by the Community Manager, Town Architect and resident with the violation. Fines are determined at this hearing.
  • Many times, residents may remove a violation (for instance, a trash can), only to repeat the violation several months later. The Town Architect works with the GA in determining violations, fines, etc.

• New Town Website: ntga.net
  • New Town^® General Assembly utilizes a community website to answer questions, post important documents and information, and to announce important reminders & events!

• New Town Portal: The General Assembly also utilizes a community portal for important updates and community information. To login and/or register please click HERE